Website Terms of Use

1.1 Creating an Account.

Some features of the Site require you to register for an account ("Account"). When you register, you agree to provide accurate and complete information and to keep it current. You can delete your Account at any time by following the instructions on the Site. We may suspend or terminate your Account as described in Section 10.

1.2 Account Security.

You are responsible for keeping your login credentials confidential and for all activity that occurs under your Account. If you believe your Account has been accessed without your authorization, notify us immediately at [email protected]. We are not liable for losses resulting from your failure to keep your credentials secure.

2.1 License.

Subject to these Terms and any subscription agreement between Company and your organization, Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site in accordance with the documentation for the features you or your organization have subscribed to.

2.2 Restrictions.

You may not: (a) license, sell, rent, lease, transfer, assign, or distribute the Site or any non-Customer-Data content on it; (b) modify, create derivative works from, disassemble, reverse-compile, or reverse-engineer any part of the Site; (c) access the Site in order to build a similar or competing product or service; or (d) copy, reproduce, distribute, republish, download, display, post, or transmit any non-Customer-Data part of the Site except as expressly permitted by these Terms. All copyright and proprietary notices on the Site must be retained on any copies you are permitted to make.

2.3 Changes to the Site.

We may modify, suspend, or discontinue the Site (or any part of it) at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.

2.4 Support.

Support for the Site, if any, is governed by your organization's subscription agreement with Company. Absent such an agreement, we have no obligation to provide support or maintenance.

2.5 Ownership of the Site.

Excluding Customer Data (defined in Section 3.1) and Feedback (defined in Section 2.6), all intellectual property rights in the Site and its content — including copyrights, patents, trademarks, and trade secrets — belong to Company or its suppliers. These Terms do not transfer any ownership rights to you. All rights not expressly granted are reserved.

2.6 Feedback.

If you provide Company with suggestions, comments, or other feedback about the Site ("Feedback"), you grant Company a non-exclusive, royalty-free, worldwide license to use that Feedback to operate and improve the Service. Feedback is not Customer Data. Please do not submit any Feedback that you consider confidential or proprietary.

3.1 Definition and ownership.

"Customer Data" means any information, content, or data that you or your organization submits to, generates through, or has otherwise stored within the Site, including roleplay transcripts, voice recordings, facial-expression signals derived from your webcam (where you enable your camera), buyer personas, scorecards, uploaded files, and data returned by connected third-party integrations. Customer retains all rights, title, and interest in Customer Data. Company acts as a custodian of Customer Data, not an owner.

3.2 Confidentiality.

Customer Data you submit to or generate through the Site is your confidential information. Quotain will protect Customer Data with the same care it uses to protect its own confidential information, and at a minimum with reasonable industry-standard safeguards.

3.3 Limited license to operate the Service.

You grant Company a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Customer Data solely as necessary to provide the Service to you and your organization, to maintain backups and audit logs, and to comply with law. This license terminates when the relevant Customer Data is deleted in accordance with our Privacy Policy.

3.4 Aggregated, de-identified data.

Quotain may use aggregated, de-identified data derived from Customer Data to improve and operate the Service, provided such data cannot reasonably be used to identify the customer or any individual. Quotain will not publish customer-identifiable performance metrics, scorecards, transcripts, or recordings.

3.5 No publicity by default.

Quotain will not use Customer's name, logo, trademarks, or any usage data, performance metrics, transcripts, recordings, or derived analytics that identify Customer in any public, semi-public, or investor-facing materials (including marketing, case studies, blog posts, demos, pitch decks, and fundraising updates) without Customer's prior written consent. Email confirmation from an authorized Customer contact constitutes written consent.

3.6 No training of foundation models.

Quotain does not direct or authorize its model providers to use Customer Data to train foundation models.

3.7 Acceptable use.

You agree not to: (a) upload or generate content that violates any third-party right, is unlawful, harassing, defamatory, or otherwise objectionable, or is harmful to minors; (b) upload viruses, worms, or other malicious code; (c) send unsolicited or unauthorized advertising or spam through the Site; (d) interfere with, disrupt, or place undue burden on the Site or its underlying infrastructure; (e) attempt to gain unauthorized access to the Site or to data not belonging to you; (f) circumvent rate limits, quotas, or other technical restrictions; or (g) use automated tools to scrape, mine, or harvest data from the Site.

3.8 Enforcement.

Company may remove or refuse Customer Data that violates these Terms and may suspend or terminate Accounts for material or repeated violations.

7.1 Third-Party Services.

The Site may include integrations with, or links to, third-party services (collectively, "Third-Party Services"), such as Notion, Salesforce, and Gong. We do not control, endorse, or take responsibility for any Third-Party Service. Your use of a Third-Party Service is at your own risk and subject to that third party's own terms and privacy practices.

7.2 Release.

To the fullest extent permitted by law, you release Company and its officers, employees, agents, successors, and assigns from all claims, demands, and damages of any kind arising out of or related to the Site, other users, or Third-Party Services. If you are a California resident, you waive California Civil Code Section 1542, which provides: "A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor or released party."

11.1 Applicability.

Except as described below, you and Company agree to resolve all disputes arising out of or relating to the Site or these Terms through binding individual arbitration — not in court. Exceptions are: (a) claims that qualify for small-claims court, brought on an individual basis; and (b) requests for equitable relief related to intellectual property (such as trademarks, trade secrets, or copyrights). This arbitration agreement applies to all claims, including those that arose before you agreed to these Terms.

11.2 Try to resolve first.

Before starting arbitration, the parties agree to try to resolve the dispute informally. The party raising the dispute must send written notice to [email protected] (an "Informal Notice"). Within 45 days of receiving the Informal Notice, the parties will meet by phone or video in good faith. If the dispute is not resolved within 60 days of the Informal Notice, either party may start arbitration.

11.3 Arbitration rules and forum.

Arbitrations will be administered by JAMS (www.jamsadr.com). Claims under US$250,000 (excluding fees and interest) will use JAMS' Streamlined Arbitration Rules; larger claims will use JAMS' Comprehensive Arbitration Rules. Unless the parties agree otherwise, arbitration will be conducted in the county where you live. All arbitration materials and documents are confidential. The Federal Arbitration Act governs the interpretation and enforcement of this Section 11.

11.4 Authority of the arbitrator.

The arbitrator has authority to resolve all arbitrable disputes, including questions about the scope and enforceability of this arbitration agreement — except that courts (not arbitrators) will decide: (a) challenges to the class-action waiver below; (b) disputes about arbitration fees; and (c) which version of this agreement applies. The arbitrator may award the same relief as a court, but on an individual basis only. The arbitrator's award is final and binding.

11.5 Waiver of jury trial.

BY AGREEING TO ARBITRATION, YOU AND COMPANY WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS.

11.6 Waiver of class actions.

ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS. NEITHER YOU NOR COMPANY MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. If a court finds this class-action waiver unenforceable as to a specific claim, that claim may be litigated in state or federal court in Delaware; all other claims remain subject to arbitration.

11.7 Attorneys' fees.

Each party bears its own attorneys' fees unless the arbitrator finds a claim was frivolous or brought for an improper purpose.

11.8 Batch arbitration.

If 100 or more substantially similar arbitration demands are filed against Company within a 30-day period by the same law firm or coordinated group, JAMS will batch them into groups of 100 and appoint one arbitrator per batch, with one set of fees per batch.

11.9 30-day opt-out.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to [email protected]. Your notice must include your name, the email address associated with your Account, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms.

11.10 Severability.

If any part of this Section 11 is found invalid, it will be modified to the minimum extent necessary to make it enforceable; the rest remains in effect.

12.1 California.

California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, at 1625 N. Market Blvd. Suite N112, Sacramento, CA 95834, or by phone at (800) 952-5210. For California Consumer Privacy Act rights, see our Privacy Policy.

Under California Civil Code Section 1789.3, California users of the Site are entitled to the following specific consumer rights notice: the provider of the Site is Eden AI, Inc., 41 Madison Ave, Floor 31, New York, NY 10010. To file a complaint regarding the Site, or to receive further information regarding its use, send a letter to the above address or contact us at [email protected]. You may also contact the Complaint Assistance Unit at the address and phone number above.

12.2 Other states.

Residents of Colorado, Connecticut, Virginia, Texas, Oregon, Montana, Utah, and other states with comprehensive consumer privacy laws may have additional rights as described in our Privacy Policy.

13.1 Notice of infringement.

If you believe material on the Site infringes a copyright you own or control, please send a written notice to our designated agent at [email protected] that includes: (a) your physical or electronic signature; (b) identification of the copyrighted work you claim has been infringed; (c) identification of the material you claim is infringing and information reasonably sufficient to let us locate it; (d) your name, address, and contact information; (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf.

13.2 Counter-notice.

If you believe your material was removed or disabled by mistake or misidentification, you may send a written counter-notice to [email protected] that includes: (a) your physical or electronic signature; (b) identification of the material that was removed and the location at which it appeared before removal; (c) a statement, made under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; and (d) your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal court for the judicial district in which your address is located (or, if your address is outside the United States, the U.S. District Court for the District of Delaware), and that you will accept service of process from the person who provided the original notice.

13.3 Repeat infringers.

In appropriate circumstances, we will disable or terminate the Accounts of users who are repeat infringers.

14.1 Changes to these Terms.

We may update these Terms from time to time. If we make material changes, we may notify you by email or by a prominent notice on the Site. Your continued use of the Site after notice of changes means you accept the updated Terms.

14.2 Governing law.

These Terms and any dispute arising out of or related to these Terms or the Site are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. For any claim or dispute not subject to the arbitration provisions in Section 11, you and Company consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.

14.3 Export.

You agree not to export, re-export, or transfer any technical data or products acquired from the Site in violation of U.S. export control laws or applicable regulations in other countries.

14.4 Electronic communications.

By using the Site, you consent to receiving communications from us electronically (by email or notices posted on the Site). These electronic communications satisfy any legal requirement for written notice.

14.5 Accessibility.

Company is committed to making the Site accessible to all users, including individuals with disabilities. We endeavor to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). If you experience any difficulty accessing or navigating the Site, or if you have suggestions for improving accessibility, please contact us at [email protected]. We will make reasonable efforts to address accessibility concerns promptly.

14.6 Entire agreement; assignment.

These Terms (together with the Privacy Policy, the Cookie Notice, and any subscription agreement between Company and your organization) are the entire agreement between you and Company regarding your use of the Site. If your organization has entered into a separate written subscription agreement (such as a Master Services Agreement) with Company, that agreement governs your organization's use of the product and controls in the event of any conflict with these Terms. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary to be valid, and the remaining provisions will continue in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them freely.

14.7 Copyright/trademark.

Copyright © 2026 Eden AI, Inc. All rights reserved. All trademarks, logos, and service marks displayed on the Site are owned by Company or third parties. You may not use any of them without prior written consent from the owner.

14.8 Contact.

Legal inquiries: [email protected]. Privacy inquiries: [email protected]. Security inquiries: [email protected].