Does the AI buyer know commercial insurance?

It knows what you give it. Quotain builds each buyer from your playbook, your Knowledge library, your CRM and your recorded calls, so a CFO in a renewal strategy meeting asks about her own rate, payroll, loss runs and experience mod, in your team's terms. Add renewal summaries, coverage outlines and the objections your producers hear, then run a representative call before you roll it out.

Can we score our compliance language?

Yes, as criteria you write into your scorecard, for example no guarantee of coverage or price before binding, accurate coverage descriptions, disclosing compensation where required and documenting declined coverage. Every attempt is graded on them with the moment from the transcript. On graded calls, when the scorecard evaluates factual claims, Quotain also checks what the producer said against your Knowledge library. Your compliance team decides what the criteria say; Quotain doesn't provide legal or regulatory advice.

Can we grade recorded client calls, and what about consent?

Quotain grades calls synced from a connected call recorder or uploaded directly, on the same scorecard as practice. Recording and consent rules differ by state and country, so your compliance team decides which client calls may be recorded and used for coaching. Quotain doesn't determine those requirements for you.

Which call recorders does Quotain connect to?

Gong, Fathom, Fireflies, Otter, Chorus, Salesloft, Clari Copilot, Grain, Granola, Circleback and Salesfinity, plus direct uploads. Connections are read-only: recorders sync titles, attendees, dates and transcripts, and Quotain never edits or creates calls or records in your tools.

Can producers rehearse a renewal with the CFO and HR in the room?

Yes. Team plans can include multiparty calls with several buyers, so a benefits renewal can have a CFO pushing on cost and an HR director worried about employee disruption in the same conversation.

How is our client data handled?

Customer data is scoped by organization, encrypted in transit with TLS and at rest with AES-256 through our infrastructure providers, and not used to train models by default. Quotain can sign a DPA, and approved customers can use restricted data handling. Quotain doesn't have SOC 2 yet; the security program is organized around the SOC 2 Security and Confidentiality criteria, and current security materials are available during review. Details are on the Trust page.

How do we get started?

Start with one motion, such as renewal strategy meetings for middle-market accounts or benefits renewals. Bring your talk track, a scorecard and a few recorded calls your team is authorized to use, then agree on the setup work and launch criteria with Quotain before you set a rollout date.

Explain the renewal before the client shops it

Quotain builds the CFO across the table from your renewal summaries, CRM and recorded calls. Producers rehearse every driver of the increase and get scored on your criteria, compliance language included.

免费开始试用演示

Quotain 中的日历准备，对应周四与 Crestline Dental 首席财务官 Elena Marsh 的续约策略会议。续约保费从 184,000 美元升至 217,000 美元，上涨 18%：保险公司费率 7,400 美元，薪酬与网点 11,900 美元，理赔经验 8,300 美元，以及一份新的网络安全保单 5,400 美元。练习通话依据续约摘要、Salesforce 和最近一通已录通话搭建。

从到期日到续约之间的每一通电话。选择一个业务线，查看客户以及哪些内容会被打分。

业务员和客户经理在争取并留住中型市场客户。

到期日拓客电话
制造企业老板
“我们跟现在的经纪人合作了十一年。他挺好。”
Scored on
- 在到期日之前争取到看一次续约
- 要到损失记录和当前清单
- 账户重新询价之前不承诺价格
续约策略会议
牙科集团首席财务官
“去年涨了 9%。现在是 18%。你们在为我们做什么？”
Scored on
- 把费率和风险敞口分开
- 准确解释经验调整系数
- 承保确认前不保证保障或价格
重新询价结果汇报
首席财务官和首席运营官
“你们问了八个市场，这就是能拿到的最好结果？”
Scored on
- 讲清接触过的市场和被拒情况
- 准确描述保障差异
- 给出明确建议和决策日期
用 BOR 函赢得账户
建筑承包商老板
“如果我签 BOR 函，我现在的经纪人会怎样？”
Scored on
- 解释经纪记录变更如何运作
- 不把现任经纪人卷进来
- 约定签字和下一步

涨幅里的每一美元，都对应一个问题。 AI 客户会就续约的每一项驱动因素提问，业务员的回答会标在对应柱形旁边打分。

Renewal strategy meeting

Elena Marsh, CFO · Crestline Dental

Practice callSOSam Okafor

Expiring$184,000

01 / 04
Carrier rate +$7,400
Property and liability, 4% rate
Elena Marsh asked04:12
“Is the carrier just raising prices on everyone?”
Sam Okafor answered
Partly. They took 4% on your property and liability lines, which is $7,400. That's the piece we pushed back on when we marketed the account.
Scorecard
Separated rate from exposure已达成
Named the rate change and its dollar amount before moving on.
02 / 04
Payroll and locations +$11,900
Payroll up 14%, Westlake office added
Elena Marsh asked06:48
“We didn't change anything. Why are we paying more for the same coverage?”
Sam Okafor answered
Your payroll grew 14% and you opened Westlake. Workers' comp is priced on payroll, so $11,900 of this follows your own growth.
Scorecard
Tied the increase to the client's own numbers已达成
Used her payroll and the new office instead of market talk.
03 / 04
Claims experience +$8,300
Experience mod 0.94 to 1.08
Elena Marsh asked09:31
“Two small claims and our mod jumps to 1.08?”
Sam Okafor answered
Two lifting injuries moved the mod from 0.94 to 1.08. Put the safety program in place and it'll be back under 1.0 next year.
Scorecard
No guarantee of future premium未达成
Promised next year's mod. Explain how the mod is recalculated and what the safety program changes.
04 / 04
New cyber policy +$5,400
Added at renewal, 40,000 patient records
Elena Marsh asked12:05
“I never asked for cyber. Take it off.”
Sam Okafor answered
You can decline it. You hold records for 40,000 patients, so if you do, I'll confirm the decline in writing and we'll revisit it at the next renewal.
Scorecard
Documented declined coverage已达成
Gave her the choice and said how the decline gets recorded.

Renewal $217,000 +$33,000 · 17.9%

3 of 4 criteria metPractice the claims answer

Questions brokers ask before their first renewal rehearsal

AI 客户懂商业保险吗？

它懂您给它的内容。Quotain 根据您的手册、知识库、CRM 和已录通话搭建每位客户，所以续约策略会议里的首席财务官会用您团队的术语询问她自己的费率、薪酬、损失记录和经验调整系数。加入续约摘要、保障大纲和业务员听到的异议，推广之前先跑一通有代表性的通话。

我们可以给合规用语打分吗？

可以，作为您写进评分表的标准，例如承保确认前不保证保障或价格、准确描述保障、在要求披露报酬时完成披露，以及记录客户拒绝的保障。每次练习都按这些标准打分，并附上文字记录中的那一刻。在已评分通话上，当评分表评估事实性说法时，Quotain 也会把业务员的话对照知识库核验。标准写什么由您的合规团队决定。Quotain 不提供法律或监管建议。

我们可以给已录客户通话打分吗？同意怎么处理？

Quotain 给从已连接录音同步或直接上传的通话打分，使用与练习相同的评分表。录音和同意规则因州和国家而异，哪些客户通话可以录音并用于辅导，由您的合规团队决定。Quotain 不替您判定这些要求。

Quotain 连接哪些通话录音？

Gong、Fathom、Fireflies、Otter、Chorus、Salesloft、Clari Copilot、Grain、Granola、Circleback 和 Salesfinity，以及直接上传。连接为只读：录音同步标题、参会人、日期和文字记录，Quotain 不会在您的工具里编辑或新建通话或记录。

业务员能在首席财务官和人力资源同时在场时演练续约吗？

可以。团队方案可以包含多位客户的多方通话，所以一场福利续约里，首席财务官追问成本，人力资源总监担心对员工的影响，可以出现在同一场沟通中。

客户数据如何处理？

客户数据按组织隔离，传输使用 TLS 加密，静态数据经由基础设施提供方使用 AES-256 加密，默认不用于训练模型。Quotain 可以签署 DPA，获准的客户可以使用受限的数据处理。Quotain 目前还没有 SOC 2。安全工作围绕 SOC 2 的安全性和保密性标准组织，评审期间可提供现行安全材料。详情在信任页面。

我们如何开始？

先从一种动作开始，例如中型市场客户的续约策略会议或福利续约。带上话术、评分表，以及团队获准使用的几通已录通话，然后在确定推广日期之前，与 Quotain 约定实施工作和上线标准。

Walk into the renewal meeting with the answer ready

Start for free to see Quotain build a renewal meeting from one of your own accounts, or try our demo now.

免费开始试用演示

Explain the renewal before the client shops it

从到期日到续约之间的每一通电话。选择一个业务线，查看客户以及哪些内容会被打分。

到期日拓客电话

续约策略会议

重新询价结果汇报

用 BOR 函赢得账户

网络安全交叉销售

伞式责任限额回顾

服务报告回顾

涨幅 12% 的福利续约

转向平准自筹

开放登记计划

安排难承保风险

零售经纪人要条款

委任零售代理

涨幅里的每一美元，都对应一个问题。 AI 客户会就续约的每一项驱动因素提问，业务员的回答会标在对应柱形旁边打分。

Questions brokers ask before their first renewal rehearsal

AI 客户懂商业保险吗？

我们可以给合规用语打分吗？

我们可以给已录客户通话打分吗？同意怎么处理？

Quotain 连接哪些通话录音？

业务员能在首席财务官和人力资源同时在场时演练续约吗？

客户数据如何处理？

我们如何开始？

Walk into the renewal meeting with the answer ready

Explain the renewal before the client shops it

从到期日到续约之间的每一通电话。 选择一个业务线，查看客户以及哪些内容会被打分。

到期日拓客电话

续约策略会议

重新询价结果汇报

用 BOR 函赢得账户

网络安全交叉销售

伞式责任限额回顾

服务报告回顾

涨幅 12% 的福利续约

转向平准自筹

开放登记计划

安排难承保风险

零售经纪人要条款

委任零售代理

涨幅里的每一美元，都对应一个问题。 AI 客户会就续约的每一项驱动因素提问，业务员的回答会标在对应柱形旁边打分。

AI 客户懂商业保险吗？

我们可以给合规用语打分吗？

我们可以给已录客户通话打分吗？同意怎么处理？

Quotain 连接哪些通话录音？

业务员能在首席财务官和人力资源同时在场时演练续约吗？

客户数据如何处理？

我们如何开始？

Walk into the renewal meeting with the answer ready

从到期日到续约之间的每一通电话。选择一个业务线，查看客户以及哪些内容会被打分。