Does the AI buyer know commercial insurance?

It knows what you give it. Quotain builds each buyer from your playbook, your Knowledge library, your CRM and your recorded calls, so a CFO in a renewal strategy meeting asks about her own rate, payroll, loss runs and experience mod, in your team's terms. Add renewal summaries, coverage outlines and the objections your producers hear, then run a representative call before you roll it out.

Can we score our compliance language?

Yes, as criteria you write into your scorecard, for example no guarantee of coverage or price before binding, accurate coverage descriptions, disclosing compensation where required and documenting declined coverage. Every attempt is graded on them with the moment from the transcript. On graded calls, when the scorecard evaluates factual claims, Quotain also checks what the producer said against your Knowledge library. Your compliance team decides what the criteria say; Quotain doesn't provide legal or regulatory advice.

Can we grade recorded client calls, and what about consent?

Quotain grades calls synced from a connected call recorder or uploaded directly, on the same scorecard as practice. Recording and consent rules differ by state and country, so your compliance team decides which client calls may be recorded and used for coaching. Quotain doesn't determine those requirements for you.

Which call recorders does Quotain connect to?

Gong, Fathom, Fireflies, Otter, Chorus, Salesloft, Clari Copilot, Grain, Granola, Circleback and Salesfinity, plus direct uploads. Connections are read-only: recorders sync titles, attendees, dates and transcripts, and Quotain never edits or creates calls or records in your tools.

Can producers rehearse a renewal with the CFO and HR in the room?

Yes. Team plans can include multiparty calls with several buyers, so a benefits renewal can have a CFO pushing on cost and an HR director worried about employee disruption in the same conversation.

How is our client data handled?

Customer data is scoped by organization, encrypted in transit with TLS and at rest with AES-256 through our infrastructure providers, and not used to train models by default. Quotain can sign a DPA, and approved customers can use restricted data handling. Quotain doesn't have SOC 2 yet; the security program is organized around the SOC 2 Security and Confidentiality criteria, and current security materials are available during review. Details are on the Trust page.

How do we get started?

Start with one motion, such as renewal strategy meetings for middle-market accounts or benefits renewals. Bring your talk track, a scorecard and a few recorded calls your team is authorized to use, then agree on the setup work and launch criteria with Quotain before you set a rollout date.

Explain the renewal before the client shops it

Quotain builds the CFO across the table from your renewal summaries, CRM and recorded calls. Producers rehearse every driver of the increase and get scored on your criteria, compliance language included.

免費開始試用展示

Quotain 的行事曆準備，對象是週四與 Crestline Dental 財務長 Elena Marsh 的續約策略會議。續約保費從 184,000 美元調為 217,000 美元，上漲 18%：保險公司費率 7,400 美元、薪資與據點 11,900 美元、理賠經驗 8,300 美元，以及新的網路保單 5,400 美元。練習通話的來源是續約摘要、Salesforce 與上一通已錄通話。

從到期日前到續約之間的每一通電話。選一條業務線，看買方是誰，以及評哪些項目。

業務人員與客戶業務在爭取並留住中型市場客戶。

到期日前的開發電話
製造公司負責人
“我們跟這位經紀人十一年了。他沒問題。”
Scored on
- 在到期日前爭取到檢視續約的機會
- 要求理賠紀錄與現行表單
- 案件送出市場前不承諾價格
續約策略會議
牙醫集團財務長
“去年漲了 9%。現在是 18%。貴公司為我們做了什麼？”
Scored on
- 把費率與曝險分開
- 正確說明經驗調整係數
- 承保前不保證保障或價格
再行銷結果簡報
財務長與營運長
“貴公司送了八個市場，這就是最好的結果？”
Scored on
- 說明接觸過的市場與拒保
- 正確描述保障差異
- 清楚建議並附上決策日期
以經紀人更換函贏得案件
營造承包商負責人
“如果我簽經紀人更換函，現在的經紀人會怎樣？”
Scored on
- 說明經紀人更換如何運作
- 不把現任經紀人扯進來
- 同意簽署與下一步

調漲的每一塊錢，都有一個問題。 AI 買方會針對續約調漲的每個原因提問，業務人員的回答會標在對應長條旁並評分。

Renewal strategy meeting

Elena Marsh, CFO · Crestline Dental

Practice callSOSam Okafor

Expiring$184,000

01 / 04
Carrier rate +$7,400
Property and liability, 4% rate
Elena Marsh asked04:12
“Is the carrier just raising prices on everyone?”
Sam Okafor answered
Partly. They took 4% on your property and liability lines, which is $7,400. That's the piece we pushed back on when we marketed the account.
Scorecard
Separated rate from exposure已達成
Named the rate change and its dollar amount before moving on.
02 / 04
Payroll and locations +$11,900
Payroll up 14%, Westlake office added
Elena Marsh asked06:48
“We didn't change anything. Why are we paying more for the same coverage?”
Sam Okafor answered
Your payroll grew 14% and you opened Westlake. Workers' comp is priced on payroll, so $11,900 of this follows your own growth.
Scorecard
Tied the increase to the client's own numbers已達成
Used her payroll and the new office instead of market talk.
03 / 04
Claims experience +$8,300
Experience mod 0.94 to 1.08
Elena Marsh asked09:31
“Two small claims and our mod jumps to 1.08?”
Sam Okafor answered
Two lifting injuries moved the mod from 0.94 to 1.08. Put the safety program in place and it'll be back under 1.0 next year.
Scorecard
No guarantee of future premium未達成
Promised next year's mod. Explain how the mod is recalculated and what the safety program changes.
04 / 04
New cyber policy +$5,400
Added at renewal, 40,000 patient records
Elena Marsh asked12:05
“I never asked for cyber. Take it off.”
Sam Okafor answered
You can decline it. You hold records for 40,000 patients, so if you do, I'll confirm the decline in writing and we'll revisit it at the next renewal.
Scorecard
Documented declined coverage已達成
Gave her the choice and said how the decline gets recorded.

Renewal $217,000 +$33,000 · 17.9%

3 of 4 criteria metPractice the claims answer

Questions brokers ask before their first renewal rehearsal

AI 買方懂商業保險嗎？

您給它什麼，它就依那個來。Quotain 依您的銷售手冊、知識庫、CRM 與已錄通話建立每位買方，所以續約策略會議裡的財務長會用您團隊的用語，問她自己的費率、薪資、理賠紀錄與經驗調整係數。加入續約摘要、保障大綱，以及業務人員常聽到的異議，推廣前先打一通有代表性的通話。

可以評我們的合規用語嗎？

可以，寫進您評分表的標準，例如承保前不保證保障或價格、保障說明正確、在需要時揭露報酬，以及記錄客戶拒絕的保障。每次練習都依這些標準評分，並附上逐字稿裡的時刻。已評分的通話若要評估事實說法，Quotain 也會把業務人員說的話對照知識庫。標準內容由您的合規團隊決定；Quotain 不提供法律或監理建議。

可以為已錄的客戶通話評分嗎？同意怎麼處理？

Quotain 會為從已連接錄音來源同步，或直接上傳的通話評分，評分表與練習相同。錄音與同意的規則因州與國家而異，哪些客戶通話可以錄下並用於輔導，由您的合規團隊決定。Quotain 不會替您判定那些要求。

Quotain 連接哪些通話錄音？

Gong、Fathom、Fireflies、Otter、Chorus、Salesloft、Clari Copilot、Grain、Granola、Circleback 與 Salesfinity，加上直接上傳。連接是唯讀的：錄音來源同步標題、與會者、日期與逐字稿，Quotain 不會在您的工具裡編輯或建立通話或紀錄。

業務人員可以在財務長與人資都在場時演練續約嗎？

可以。團隊方案可以包含多方通話與多位買方，所以員工福利續約可以在同一段對話裡，同時有緊盯成本的財務長，以及擔心員工受影響的人資處長。

客戶資料如何處理？

客戶資料依組織區隔，傳輸使用 TLS，靜態資料透過基礎設施供應商使用 AES-256，預設不用來訓練模型。Quotain 可以簽署資料處理協議，核准的客戶可以使用受限的資料處理。Quotain 目前還沒有 SOC 2；資安做法依 SOC 2 的安全性與機密性標準來組織，審查時可提供現行資安資料。細節在信任頁。

我們要怎麼開始？

先從一個做法開始，例如中型市場客戶的續約策略會議，或員工福利續約。帶上話術、一張評分表，以及幾通團隊獲授權使用的已錄通話，再和 Quotain 對齊設定工作與上線標準，然後才定導入日期。

Walk into the renewal meeting with the answer ready

Start for free to see Quotain build a renewal meeting from one of your own accounts, or try our demo now.

免費開始試用展示

Explain the renewal before the client shops it

從到期日前到續約之間的每一通電話。選一條業務線，看買方是誰，以及評哪些項目。

到期日前的開發電話

續約策略會議

再行銷結果簡報

以經紀人更換函贏得案件

網路保險交叉銷售

超額責任限額檢視

服務報告檢視

上漲 12% 的福利續約

改為定額自費

開放登記規劃

安排難保的風險

零售經紀人要求報價

委任零售代理

調漲的每一塊錢，都有一個問題。 AI 買方會針對續約調漲的每個原因提問，業務人員的回答會標在對應長條旁並評分。

Questions brokers ask before their first renewal rehearsal

AI 買方懂商業保險嗎？

可以評我們的合規用語嗎？

可以為已錄的客戶通話評分嗎？同意怎麼處理？

Quotain 連接哪些通話錄音？

業務人員可以在財務長與人資都在場時演練續約嗎？

客戶資料如何處理？

我們要怎麼開始？

Walk into the renewal meeting with the answer ready

Explain the renewal before the client shops it

從到期日前到續約之間的每一通電話。 選一條業務線，看買方是誰，以及評哪些項目。

到期日前的開發電話

續約策略會議

再行銷結果簡報

以經紀人更換函贏得案件

網路保險交叉銷售

超額責任限額檢視

服務報告檢視

上漲 12% 的福利續約

改為定額自費

開放登記規劃

安排難保的風險

零售經紀人要求報價

委任零售代理

調漲的每一塊錢，都有一個問題。 AI 買方會針對續約調漲的每個原因提問，業務人員的回答會標在對應長條旁並評分。

AI 買方懂商業保險嗎？

可以評我們的合規用語嗎？

可以為已錄的客戶通話評分嗎？同意怎麼處理？

Quotain 連接哪些通話錄音？

業務人員可以在財務長與人資都在場時演練續約嗎？

客戶資料如何處理？

我們要怎麼開始？

Walk into the renewal meeting with the answer ready

從到期日前到續約之間的每一通電話。選一條業務線，看買方是誰，以及評哪些項目。