Every seat ready for today’s calls

Through the call recorder or conversation-intelligence tool you already use, or by upload. Quotain connects to Gong, Fathom, Fireflies, Otter, Chorus, Salesloft, Clari Copilot, Grain, Granola, Circleback and Salesfinity, and new calls keep syncing with their transcripts. You can also upload an audio or video file of up to 250 MB, or a transcript as a .txt, .md, .vtt or .srt file. Quotain doesn’t connect directly to contact center platforms or dialers such as Five9, Talkdesk, Genesys, NICE or Aircall, so calls recorded there come in as exported recordings or transcripts.

Yes. You write the scorecard, so a required disclosure, an identity check or the approved save offer can each be its own criterion, and every grade cites the line from the call behind it. Mark a criterion as critical and a module task only passes when it’s met.

As short as one moment of the call. A drill isolates a single objection or question, such as the price comparison or the reason for cancelling, so agents can repeat it the same way until it holds. Use a full simulation when the flow of the whole call matters.

Build the training as a module with its sections, tasks and pass score, then add a cohort for the class with its own roster and due date. Each task has its own pass rule, and you can issue a certificate when an agent completes the path, so the class certifies on the core calls before nesting starts.

Yes. Group each site or partner team as a named team, give them the same modules and scorecards, and filter Progress by team to compare readiness on the same criteria.

AI callers speak 32 languages, including Spanish, Portuguese, French, German, Arabic and Chinese. The accent is set per caller or chosen automatically from the context, and the accents available vary by language. Run a representative call in each language before you roll it out to a site.

No. Quotain grades practice and recorded calls on your scorecard and shows readiness by agent and criterion. Keep handle time, CSAT, conversion and save rate in your contact center reporting, and read them next to what each team practiced.

Quotain protects customer data with tenant-scoped access, TLS encryption in transit, AES-256 encryption at rest through its infrastructure providers, restricted AI data-handling options and a documented deletion process. SOC 2 certification and SSO are not currently offered. The trust center lists the controls and subprocessors, and you can request deletion at security@quotain.com.