Cold callGuarded2–3 min

The wrong person

A RevOps manager is adjacent to the problem but does not own it. The rep needs a referral.

The buyer opens withRevenue operations manager, B2B company

That is not really my area.

Skill testedRecognizing a mismatch and asking for the route

Two briefs. Hand each sheet to one person only.

The wrong personquotain.com/scenarios/wrong-person-cold-call

Everything the seller may know before the call.

Buyer: Revenue operations manager at a B2B company. No public trigger.
Objective: Confirm the mismatch quickly.
Ask who owns the issue.
Gather enough context to avoid repeating the same mistake.

The wrong personquotain.com/scenarios/wrong-person-cold-call

For the person playing the buyer. Keep the difficulty at guarded for the first attempt and the retry.

Open with: “That is not really my area.”
Context: You are adjacent to the problem but do not own it. You may point the rep in the right direction if the request is easy to understand.
Hidden belief: The topic may matter, but another team owns the process and budget.
Exit condition: End the call once the rep learns who the correct owner is, a useful routing detail, or that no relevant owner exists.
How to react: A concise explanation earns a referral.
Continuing the pitch wastes your time.
Asking for "the decision-maker" without context leads to a dead end.

The wrong personquotain.com/scenarios/wrong-person-cold-call

Pass criterion	Met	Partly	Missed	Evidence (quote or timestamp)
Exits without applying pressure.	Met	Partly	Missed	Evidence
Leaves with a role, name, team, or reason to stop pursuing the account.	Met	Partly	Missed	Evidence

One retry goal

Live call to check it on

From the guide Cold Calling Roleplay: 8 Scenarios, Scorecard, and Practice Plan, which covers how to run, score and retry these scenarios.

Quotain plays the buyer from this brief, holds the difficulty and scores every retry.